Technical Support

The problem that you are experiencing may be due to Pop-up Blockers, Cookies, or Security Settings.

Pop-up Blockers

If the problem is Pop-up Blockers, the solution is to allow the Beacon site in your pop-up blocker.

• Open Internet Explorer.
• From the Tools section of the menu bar, choose Pop-Up Blocker, Pop-Up Blocker Settings (see picture below).





• Type www.beaconeducator.com in the space for Address of website to allow.
• Click Add.





• If you have multiple toolbars such as Google or Yahoo, you must set the pop-up blocker on each one to allow the site!

Cookies

If the problem is Cookies, the solution is to allow the Beacon site in your Privacy settings.

• Open Internet Explorer.
• From the Tools section of the menu bar, choose Internet Options (see picture below).





• On the Internet Options Menu choose the Privacy tab.
• On the Privacy Tab, choose Sites.





• Type www.beaconeducator.com in the Address of website and then click Allow.

Security Settings

If the problem is Security Settings, the solution is to change the Security Level to Medium.

• Open Internet Explorer.
• From the Tools section of the menu bar, choose Internet Options (see picture below).





• On the Internet Options Menu, choose the Security tab.
• On the Security tab, choose Custom Level.





• When the Security Settings Menu appears, find Reset Custom Settings.
• Change the Reset to: menu to Medium and click Reset.
• Click OK.

If you receive an error message that says 'Page cannot be displayed', the problem may be associated with Firewalls. The Solution is to off your Windows Firewall.

• From the Windows Start Menu, choose Control Panel.
• On the Control Panel, choose the Security Center icon.





• From the Security Center page choose the Windows Firewall icon.





• Click Off then click OK.





• Download the file.
• Turn the Firewall ON.

When you click on the link to open the file and get an error that says that you do not have rights to the page, the problem is that you do not have a current version of Adobe Reader. The solution is to download the latest version of Adobe Reader from Adobe.com.

• Using your Internet Browser, go to the website www.adobe.com.
• Click Get Adobe Reader. It can be found on the left side of the webpage under Solutions and Products.
• Click Continue.



1. Un-check the Google Toolbar, then click Download Adobe Reader.
2. Save it to your desktop or Run it now.
3. Click to Install Now.

If you have entered your answer into the course text box and clicked the answer button, then the check box for submit should show a check mark. If the check box does not show that it was submitted, there may be several reasons why. First, refresh the page. If this does not work, you may not be logged in, you may have timed out, or the course may not have started at this time.

Not Logged In

If the problem is that you are not logged in, then you are viewing the course through Preview mode. If you try to submit, the exercise window will say Close Preview. You will need to Log in.

• Using your Internet Browser, go to http://www.beaconeducator.com.
• Choose Login from the menu bar on the top left side of the page.
• Enter your email address and password and click Submit.
• On the My Courses page click the title of your course. You are then logged in and can submit from the Course Log.

Timed Out

If you are logged in and have entered your answer into the Course Log field but the check box does not show that you have submitted after refreshing your screen, your session may have timed out. For security reasons, if you are entering a submission and have the window open for 15 or more minutes, you will time out. The solution is to compose your response in Microsoft Word, refresh the screen showing the Course Log exercise, then copy and paste it into the text dialogue response box.

Course Begin Date

If you are logged in, have not timed out, have entered your answer, and have refreshed the screen, then the course may not show that you have submitted because the course has not yet started. Check the start date of the course and wait until the course has started to submit your exercises.

If no matter what you click the page remains the same, the problem could be Cache. This problem can occur if your computer is loading the page from cache memory and not making a real connection to the site. The solution to this problem is to delete the Temporary Internet Files.

• Open Internet Explorer.
• From the Tools section of the menu bar, choose Internet Options (see picture below).





• On the Internet Options menu, on the General tab, choose the Delete button located in the Browsing History section.





• On the Delete Browsing History menu, find Temporary Internet Files.
• Click the Delete Files option to the right.