*Individual purchase cost is $2 per credit hour for modules or some districts may have a contract.
Description
Learn strategies to anticipate and provide effective customer service that meet the needs of all stakeholders in the educational environment. Explore the principles of effective communication to work effectively with others and prevent conflicts.
Learning Objectives
- Understand and apply knowledge of effective customer service.
- Understand that quality customer service is a core job requirement, not an extension or an accessory.
- Utilize the processes and strategies of customer service that serve the needs of all stakeholders.
- Understand and apply knowledge of the principles of effective communication and how to use them in adverse situations.
- Learn how to anticipate the needs of stakeholders in order to prevent conflicts before they arise.
Documentation Methods
Participants must document their learning by completing the following summative.
1 Multiple Choice Exam - Learner demonstrates knowledge of content by selecting
the correct answer from the choices provided.
The summative must meet 80% of the established criteria.
Project Team
Author:
Developed by Beacon Educator staff.
Module Last Updated: 2022