Catalog > HR: Effective Customer Service

HR: Effective Customer Service

Description

Learn strategies to anticipate and provide effective customer service that meet the needs of all stakeholders in the educational environment. Explore the principles of effective communication to work effectively with others and prevent conflicts.

Learning Objectives

  • Understand and apply knowledge of effective customer service.
  • Understand that quality customer service is a core job requirement, not an extension or an accessory.
  • Utilize the processes and strategies of customer service that serve the needs of all stakeholders.
  • Understand and apply knowledge of the principles of effective communication and how to use them in adverse situations.
  • Learn how to anticipate the needs of stakeholders in order to prevent conflicts before they arise.  
     

Documentation Methods

Participants must document their learning by completing the following summative.

1 Multiple Choice Exam - Learner demonstrates knowledge of content by selecting the correct answer from the choices provided.

The summative must meet 80% of the established criteria.

Project Team

Author:

Developed by Beacon Educator staff.


Module Last Updated: 2022