Catalog > HR: Conflict Resolution in the Workplace

HR: Conflict Resolution in the Workplace


Learn practical skills for understanding and resolving conflict in today’s changing workplace. Discover strategies for handling difficult people and alternative dispute methods.

Learning Objectives

  • Understand the meaning of conflict.
  • Analyze three different types of conflict.
  • Identify the difference between substantive and personality-based conflict.
  • Examine the five stages of a typical conflict cycle.
  • Explore the aspects of five conflict management styles.
  • Identify preferred conflict style.
  • Understand how to apply the appropriate style of conflict management to a particular conflict.
  • Understand the six-step conflict resolution process.
  • Apply the conflict resolution process to workplace conflicts to achieve win-win situations.
  • Explore the aspects of an Internet-based Relational Approach (IBA) to conflict.
  • Explore the common types of difficult people found in the workplace.
  • Examine effective strategies to cope with difficult co-workers.
  • Identify alternative strategies for coping when conflict resolution fails.

Documentation Methods

Participants must document their learning by completing the following summative.

1 Multiple Choice Exam - Learner demonstrates knowledge of content by selecting the correct answer from the choices provided.

The summative must meet 80% of the established criteria.

Project Team


Developed by Beacon Educator staff.

Module Last Updated: 2022